What Is Cost Per Lead?

WHITO GLOSSARY · MEASURED DEFINITIONS

What you pay for one enquiry from a potential customer. A UK trade lead is worth about 2.5% of the job it might win, so break-even runs from £1.62 on a £65 job to £1,200 on a £48,000 extension.

The number: Trade Lead Break-Even.

What it means in practice

A lead price means nothing on its own. £30 a lead is cheap for a kitchen fitter and ruinous for a £65 call-out, and most sellers of leads never mention the difference.

Work backwards from the job: a lead is worth a slice of the work it might win. Price that slice before anyone prices the lead for you.

Whito stage: Build. Buy this once the foundations are set, not before.

The numbers to hold onto

Where to go next

Related: Marketing budget, Brochure website, Website care plan

All terms · The files behind the numbers